Packaging & Address Responsibility
All orders are packaged using protective materials designed specifically for crystal glass products. Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Pixel & Beam Canada is not liable for delays, lost packages, or additional fees resulting from incorrect or incomplete address information.
Carrier Responsibility & Damaged Items
Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can evaluate the issue and assist you.
Rates & Delivery Times
Shipping rates and delivery times vary based on destination.
Shipping Policy
Packaging & Address Responsibility
All orders are packaged using protective materials designed specifically for crystal glass products. Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
Pixel & Beam Canada is not liable for delays, lost packages, or additional fees resulting from incorrect or incomplete address information.
Carrier Responsibility & Damaged Items
Once an order has been handed over to the shipping carrier, responsibility for delivery transfers to the carrier.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can evaluate the issue and assist you.
Rates & Delivery Times
Shipping rates and delivery times vary based on destination.